Ask A Health Visitor ©

You need to read and agree to the following Terms and Conditions before using this service
TERMS AND CONDITIONS

ASK A HEALTH VISITOR Professional Health Visitor Advisory email service

Copyright healthvisitors.com June 2005/ of midwivesonline.com Ltd

Welcome to Ask a Health Visitor ©

By using Ask a Health Visitor © you agree to these Terms and Conditions of Use.
If you do not accept these Terms and Conditions of Use and do not intend to be bound by them you must not use this service and should exit it immediately. Your continued use of this service will constitute acceptance of these Terms and Conditions.

This service provides Health Visitors advice and information for non-urgent queries to UK residents only related to the postnatal period and parenting infants and children 0-5 years only within the United Kingdom. This is not a substitute for obtaining qualified medical advice to treat a health problem or illness or a substitute for your local Health Visitors care. Ask a Health Visitor © does not endorse any of the treatments or products discussed herein.
For queries related to pregnancy and birth; ask a midwife © at midwivesonline.com

healthvisitors.com reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for regularly reviewing information that we post online to get notice of such changes and amendments.

SERVICE

Ask a Health Visitor © is a professional, personalized email based midwifery consultancy service for any person who has a question relating to parenting infants and children 0-5 years only.
For queries related to pregnancy and birth; ask a midwife © at midwivesonline.com
To ensure a quality and consistent service, questions and answers are reviewed by two qualified Health Visitors prior to responses being returned. Ask a Health Visitor © is only available to users within the Untied Kingdom.

No promises are made, given or intended by the advice or information given by Ask a Health Visitor © and no information, advice or diagnosis made shall be deemed the only or best possible at that time with respect to the matter in question.

We will respond to every email request in a prompt and thorough manner, and an acknowledgement of your email will be sent to you immediately. While our aim is to respond to your question within 7 working days, there may be occasions when further information needs to be researched and you will be informed of this process, therefore no response time limit will be guaranteed. At times we may not be able to respond to your query as quickly as we would like due to circumstances beyond our control. If you are at all worried about the health of yourself or your baby you should seek medical advice immediately.

PERSONAL DATA

When you use this service, it will be necessary for us to collect certain information about you. Ask a Health Visitor © will make clear when you are being asked to submit any information about yourself and how that information will be treated. The use of any personal information will be in accordance with our Privacy and Confidentiality, Policy which is set out below.

Your Rights

The Data Protection Act 1998 gives every individual a number of rights. In brief, you have the right to:

• Access information held about you - please note: in accordance with the Act a fee may be charged for this service
• Prevent processing of information likely to cause distress
• Prevent use of information about you for direct marketing
• Correct and inaccurate record
• Seek compensation if you suffer damage
• Have an assessment made if your think the Act has been contravened
  

We undertake to respect these rights.

Our Obligations

The Data Protection Act 1998 imposes a number of obligations on our services. In brief, these are:

• Information about you will be processed fairly and lawfully
• Information will be used solely for planning and delivering health advice and will not be used in a inappropriate way
• The information recorded about you will be adequate and relevant
• You can request a copy of all information we hold about you
• Information will be kept no longer the necessary
• All of the information will be processed within the service in accordance with your rights
• We will take all necessary measure to prevent unlawful processing, accidental loss, damage or destruction
  

PRIVACY AND CONFIDENTIALITY POLICY

At Ask a Health Visitor © we take confidentiality very seriously. Ask a Health Visitor © is an email based service and we fully respect your right to confidentiality. We fully comply with confidentiality best practices followed by NHS hospitals, GP’s and Health Visitors.

Ask a Health Visitor © is required to comply with data protection requirements in the way in which it uses any personal information collected from you in your use of this service and in relation to any services provided to you by Ask a Health Visitor ©. This requirement is in compliance with the Data Protection Act 1998 and certain other legal requirements which put into effect various pieces of European law.

At Ask a Health Visitor ©, we therefore take very seriously your rights in relation to the way in which we use your personal information and the security of that data which you provide to us is very important.

The personal data which we collect from you will be held and used for the proper administration of our business and in order to provide information services to you or to answer any questions which you may raise. We will retain copies of any communications which you send to us (including copies of any e-mails) in order to maintain accurate records of the information which we have received, such as queries and requests for advice as well as information and stories which you have submitted to us. This information will also be used to give us a better understanding of who is using our site and the types of subject areas which are of interest.

Some of the information which you may submit may include what is known under the relevant legislation as "sensitive personal data". This includes for example information relating to your health, any disability which you may have or your race or ethnic origin. Should you supply any such information you specifically consent to our use of that information which you submit.

USERS OF ASK A HEALTH VISITOR ©

If any user of this service behaves in such a way that is deemed rude or aggressive towards our Health Visitors and midwives, contact will be terminated

Once you have asked your question, you agree not to use Ask a Health Visitor © in the following manner:

• (i) in a manner that is prohibited by any law or regulation, or to facilitate the violation of any law or regulation;
• (ii) to invade the privacy of third parties;
• (iii) to impersonate Ask a Health Visitor © personnel or other parties or entities;
• (iv) to transmit unlawful, fraudulent, offensive, obscene, pornographic, defamatory, abusive, threatening, or otherwise objectionable material, or
• (v) to encourage conduct that would give rise to civil or criminal liability; not to violate, or assist in violating, the security of e-med, whether intentionally, negligently or otherwise.
  

This service also includes out free monthly newsletter from healthvisitors.com

ADVERTISING POLICY

www.healthvisitors.com web site contains links to third party web sites and also contains details of products which may be available for purchase from those third parties. Those third parties may offer for sale generally or directly to you products or services and any purchase of such products or services shall be directly between you and the third party.
In no way shall Ask a Health Visitor © be liable for any such products or services and Ask a Health Visitor © does not make any representations or give any warranties or recommendations in respect of such products or services and the links to such web sites and any images or information relating to such products or services which appear on the midwivesonline.com web site which are provided for information and convenience only. Further, none of the products or services which are featured as part of this service constitutes any recommendation for treatment in any given case.

LINKED SITES

This service contains links to many other web sites which may be of interest including by way of example, web sites which are based in the US, Australia, New Zealand as well as in the UK. These links are provided for your convenience only and Ask a Health Visitor © has no control over and does not endorse nor is in any way responsible for the content of such web sites. Reliance by you on any of the information contained on any of those web sites shall be at your own risk.

ASK A HEALTH VISITOR PAY AS YOU GO SERVICE

Due to the popularity of our Ask a Health Visitor © service a ‘Pay as you go’ service has been established. Each user will pay a small fee of £5.00 for each Ask a Health Visitor © Credit. One credit entitles each user to ask one question to a Professional Health Visitor. Users can purchase any number of credits which entitles them to use the service at any time.

Our general terms & conditions apply to the Ask a Health Visitor © Pay as you go Service

If a user asks more than one question in their email, and the questions are independent of each other, the replying Health Visitor will decide the priority question and respond to this. The user will be encouraged to re-submit question not answered.

All users’ payments will be made via the secure online system PayPal.

Requests for refund will need to be stated in writing and will be considered. (See procedure for 'Complaints')

OWNERSHIP

DISCLAIMER

Ask a Health Visitor © is providing this service on an "as is" basis and to the fullest extent permitted by law makes no and expressly excludes all representations (except for fraudulent misrepresentation) and warranties of any kind with respect to this service and its contents including, without limitation, warranties as to quality and fitness for purpose.
Ask a Health Visitor © does not represent or warrant that the information accessible via this service is accurate, complete or current nor that this service will meet particular requirements, be available, accessible, uninterrupted, timely, and secure or operate without error or that it will be free from viruses or other harmful elements.

Whilst it is our aim to provide researched based information, in no way does Ask a Health Visitor © guarantee that the information contained within this service, is up to date or that all medical or technical developments are taken into account in the information contained on the Web site.

TO THE FULLEST EXTENT PERMITTED AT LAW, NEITHER ASK A HEALTH VISITOR,HEALTHVISITOR.COM, MIDWIVESONLINE.COM NOR ANY OF ITS AFFILIATES, DIRECTORS, EMPLOYEES OR OTHER REPRESENTATIVES, WILL BE LIABLE WHETHER UNDER CONTRACT, TORT, STATUTE OR OTHERWISE HOWSOEVER ARISING FOR ANY DAMAGES, LOSSES, COSTS, CLAIMS, LIABILITIES OR EXPENSES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEBSITE. THIS EXCLUSION AND LIMITATION OF LIABILITY SHALL APPLY TO ALL DAMAGES, LOSSES, COSTS, CLAIMS, LIABILITIES AND EXPENSES OF ANY KIND WHETHER DIRECT OR INDIRECT OR CONSEQUENTIAL, INCLUDING WITHOUT LIMITATION LEGAL COSTS OR EXPENSES, DIRECT LOSS OF PROFIT, DIRECT LOSS OF ANTICIPATED SAVINGS, LOSS OF DATA, INDIRECT LOSS OF PROFIT, INDIRECT LOSS OF ANTICIPATED SAVINGS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF USE OF MONEY, LOSS OF OPPORTUNITY OR LOSS OF OR DAMAGE TO PROPERTY AND/OR ANY WASTED EXPENDITURE AND THIRD PARTY CLAIMS.

COMPLAINTS

Any complaint about Ask a Health Visitor © or advice provided by the Health Visitor will be handled in writing.

For further information you may write to: Midwifery Director, www.midwivesonline.com Ltd, Jubilee Mill, North Street, Bradford BD1 4EW

The information contained within this service is presented for information purposes only. The material is not intended to substitute care or advice from qualified medical personnel. If you are at all concerned about either you’re own or your baby's health, contact your GP or Health Visitor immediately for advice.